Billing and Refund Policy

Subscriptions follow the billing cadence presented at checkout or plan selection. Renewal behavior and cycle dates should be visible in the Billing & Credits workspace.

Users may request plan changes through available billing controls. Effective timing (immediate vs next cycle) should be communicated during the plan-change flow.

• Upgrades may adjust available credits and channel limits according to the target plan.
• Downgrades may reduce limits at the defined effective date.
• Feature availability is governed by the active plan at the time of use.

Top-ups are optional supplemental credit purchases intended to maintain workflow continuity between renewals. Top-ups do not replace plan subscriptions unless explicitly stated in plan documentation.

If payment collection fails, account billing state, plan entitlements, and affected actions should follow platform billing logic and applicable legal requirements.

Users are expected to review active plan limits, credit availability, and estimated action costs before executing high-consumption workflows.